FAQs

Frequently Asked Questions

General


Who is Dux Supply?
Dux Supply is a premier sneaker and streetwear company specializing in the buying, selling, and trading of exclusive sneakers and streetwear. We are your ultimate destination for all things hype! Our collection features a diverse range of limited sneakers and streetwear, including Yeezy's, Jordan's, Travis Scott, Off-White, Supreme, BAPE, and more.

Where are you located?
You can find us at Nationalestraat 18, 2000 Antwerp, Belgium.

How can I inquire about a product?
If you have any questions about our products, feel free to utilize our online chatbot or send us an email at . Alternatively, you can visit our "Contact Us" page and reach out to us there.

How do I sell to Dux Supply?
To sell to us online, please visit our "Contact Us" page. Please note that products must be new and unworn. Alternatively, you can visit our physical store with your items.

How can I get in touch with you?
For any inquiries or communication with Dux Supply, please visit our "Contact Us" page.



Authenticity

Are the products authentic?
Absolutely, all products sold by Dux Supply are guaranteed to be authentic and new. They are delivered in their original packaging unless otherwise specified. Our team of knowledgeable and experienced sneaker enthusiasts rigorously inspects each product for authenticity before advertising it online.

Shipping

When can I expect to receive my order?
Orders are processed within 3 business days and typically shipped within 5 days. The delivery time depends on your location. As we are based in Europe, orders usually arrive within 7-12 business days (excluding weekends and holidays). Orders within Belgium typically take 2-6 business days. International shipments outside of Europe may take longer. Please be aware that unexpected delays may occur due to economic conditions, shipping carriers, or product availability. For detailed shipping information, refer to our "Shipping Policy." You will receive an initial email with your order number and summary when you place an order, and another email with a tracking number once the order is shipped, allowing you to track its progress.

What should I do if I haven't received a tracking number?
If you have not received an email with a tracking number, it means your package has not yet been shipped. As soon as your order is dispatched, you will receive an email containing the relevant tracking information.

Returns & Exchanges

Can I cancel my order?
If you wish to cancel your order, please contact our customer service at .

Can I return or exchange my order?
If you're considering returning your order, please review our "Refund Policy" for detailed information.